PRESS-ON NAIL FAQ
WHAT IS INCLUDED IN MY ORDER? Each kit contains nails, nail glue, file + buffer!
WILL THEY FIT ME? We feel confident fit is nothing you have to worry about. KLAW's can be filed (if needed) to accustom more petite nail beds. They file very easily only taking a few seconds to transform (do not file the bottom of the nail, only the sides). If you are worried about the fit, please email firstname.lastname@example.org with a clear photo of your hand laying flat to receive an answer.
HOW TO APPLY:
*Before applying press-on nails make sure your natural nail is clean and has no nail polish. Use an alcohol wipe or acetone to remove oil residue for long lasting results. *
1. Select the correct sizes by aligning KLAW nail with the sides of your natural nail. If the KLAW nail is too small some of your natural nail will show. Choosing a smaller size is perfectly fine as long as it’s comfortable. If the KLAW nail is too big it will go past the sides of your natural nail bed. Reshape sides if needed (rarely necessary)
2. Clip or file your nails as short as possible so they don’t peek out from under the press-on.
3. File or buff the surface of your nails. This will create a better grip between the press-on and the glue.
3. Place a drop of glue on both your nail and the press-on nail.
4. Let glue tack up for 5 seconds then align the press on nail slightly under your cuticle. Using your thumb, press the KLAW nail down very firmly. The more pressure the better. Ensure pressure is being applied to the entire nail. Hold for 25 seconds, the longer the better. Done!
REMOVAL: The nails will not come off alone in water, however, we highly recommend soaking in hot water, oil, and dish soap for a few minutes prior to removal. This helps soften both the Klaw nail and your natural nail making removal easier and safer. Alternating between each side of the press on nail, gently lift. The nail will literally “pop-off” when light pressure is applied if ready.
You can also use a backup press on nail to pop the nails off. This can help un-bond any areas still stuck together. You can remove the nails at any time if needed. Removal is easy, fast, and painless. Simply store your nails away to reapply later. Never force remove, it could cause very minor, fixable damage.
WILL THESE DAMAGE? No, unlike drugstore products, our glue is specially formulated to dissolve as you wear it so there is no damage or glue residue left behind when removed properly. The amount of glue applied determines how long the nails will stay on. As long as the nails are not forced removed you will have zero damage.
GLUE INGREDIENTS: Ethyl Cyanoacrylate, Polymethyl, Methacrylate, BHA
NAILS WON'T STAY ON: We promise, more glue will fix the issue. Please read the instructions before applying to help ensure your nails will last as long as possible!
NAILS WON’T COME OFF: Never force remove the nails. Doing so could leave minor, but fixable damage. The only time nails are difficult to remove is when they are being removed prematurely. This means they are being forcibly removed on purpose or over gluing occurred during the application. Over gluing can be accidental, it just means the amount of glue applied will keep the nails on longer than you originally intended. In either case, we recommend keeping the nails on for a few more days before attempting to properly remove again. If nail length is the reason you want to remove the nails sooner due to work or personal preferences, Klaw nails can be clipped and filed to reach your desired length in seconds.
SOME NAILS POPPED OFF: No reason to stress :) If nails are coming off before others it is because the glue application to each nail was not consistent. Simply add more glue to your natural nail, a bit to the back of the Klaw nail then re-apply.
GLUE RESIDUE: If your Klaw nail has glue build up from where your natural nail tip was, simply use a cuticle or nail clipper to clip it off - and done! You can also use something stiff to push it off. Build up is caused from over-gluing which is totally okay. If you have a little glue residue on your natural nail, simply use the buffer included to remove and restore.
RETURNS & EXCHANGES
RETURNS: Due to sanitary purposes, worn items are non-refundable.
DEFECTS: Please email email@example.com your order # and a clear photo of the defective merchandise within 48 hours of receiving your package so we can make this situation right. NOTE: KLAW has extremely high-quality control standards. Each set is checked 1-3x before it ships to help avoid these issues. We will not process refunds or exchanges on worn merchandise.
EXCHANGES: KLAW does not conduct exchanges.
SHIP WORLDWIDE? Yes we ship worldwide!
GENERAL INFORMATION: Orders containing in-stock merchandise usually ship within 3-5 business days. Orders are fulfilled in the order they are placed. Please note orders placed during holiday seasons or during select times under COVID may take longer to fulfill, however we pride ourselves on getting orders out quickly and take measures to do so during peak times to help avoid extra delays. Please note that Klaw is not responsible for delays caused by shipping carriers as shipping carriers worldwide may experience their own delays due to COVID.
ORDER CANCELLATION: If you no longer wish to receive your order after placing it we can try our best to cancel it for you. However, our warehouse processes orders very quickly for customer convenience therefore it is not always possible. If the order ships out before we are able to cancel it for you we are not responsible for return postage. If you chose to return your package all items must be unopened in its original condition or we will not process a return. All return packages are checked thoroughly for use.
LOST PACKAGE: Klaw is not responsible or obligated to replace or refund packages delivered to the address provided at checkout. If a package is marked “Delivered,” please first check your order to ensure the shipping address provided was correct. If the address provided was correct, contact the local post office responsible for delivering the package (found on the tracking page). After describing the situation and providing tracking, they will be able to assist you in recovering your package.
RETURN TO SENDER: Immediately contact the carrier if your tracking information says an attempt to deliver was made, or is undeliverable and being returned to sender. Typically this means there is an error in the shipping address provided, or the carrier was unable to drop off your package and needs your assistance. If they are unable to redeliver your package, please contact firstname.lastname@example.org with the issue, order number, and/or correct shipping address immediately. Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be refunded less shipping and receiving costs.
DELAYED: Immediately contact the carrier if your tracking information says delayed. Typically this means additional information is needed to deliver your package. If they are unable to deliver your package, please contact email@example.com with the issue, order number, and/or correct shipping address.
1448 Stradella road
Los Angeles, California, 90077